FAQ

Welcome to our FAQ page, where we provide comprehensive answers to common inquiries.For any further enquiries that are not answered here, reach out to info@jorahmen.com

GOT MORE QUESTIONS

What should I do if my package is opened or tampered with?

We believe in making your shopping experience perfect. However, if you receive an open or tampered package, please do not accept it. Report this concern within 24 hours of receiving the order by writing to info@jorahmen.com.

What if I received an incorrect product?

We take utmost care to ensure customer satisfaction. However, if you receive the wrong product, please raise a replacement request or write to info@jorahmen.com.

Can I get customised products?

At Jorah, we believe everyone deserves to look and feel their best. We offer bespoke services so your requirements can be tailored to your preferences.

How do I care for my products?

To ensure the longevity of your pieces, we recommend following the care instructions provided with each item. Generally, most products can be hand-washed or machine-washed on a gentle cycle using cold water.

Can I cancel or modify my order after it has been placed?

We process orders promptly to ensure quick delivery. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped.

What payment methods do you accept?

We accept various secure payment methods, including credit/debit cards and online payment gateways. During checkout, you can select your preferred option. For more details, please refer to our Terms & Conditions, Shipping Policy, Privacy Policy, and Pricing Policy.